RACS Group is a dynamic organisation and we are always looking for talented and ambitious people to join our team.

In the first instance, please forward your CV with a covering letter outlining your skills and experience, plus which position/ department you wish to apply for.

All applications should be sent to hr@racsgroup.com.

Client Care Officer 


Location: RACS Group, RACS Group House, Three Horseshoes Walk, Warminster, BA12 9BT

Department: Client Care

Hours: Full Time or Part time - Various working hours available.

ROLE SUMMARY

 

The officer will be the main customer contact after sales.

The team will cover the hours between 8.00am - 8.00pm. Some flexibility to work between these hours would be required. 

ESSENTIAL DUTIES

  • A very good basic knowledge will be required regarding all areas of the business including Payroll, Agency worker regulations, Pensions and contracts. Training will be provided.

  • You will liaise with contractors daily regarding all questions, queries and issues that may arise. Giving direction and instruction on the payroll process, p45’s, using the contractor portal and auto enrolment.

  • Proactive contact to newly registered clients offering assistance.

  • Focus on retention, and being proactive in retaining clients.

  • Processing and resolving client complaints.

  • Recording and administration of all forms of client data.

  • All communication and administration will be in the form of telephone, email, and webchat. Excellent telephone manner and the ability to deal with clients effectively and calmly is essential. 

SKILLS REQUIRED

  • Self-starter with a hunger to achieve and excel.

  • Team player.

  • Articulate, diligent and focused.

  • Good computer skills - Microsoft office.

  • Professional, confident and pro-active.`

  • Excellent communications skills.

  • Positive and enthusiastic.

  • Excellent timekeeper. 

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Copyright RACS Group 2017 - Recruitment and Contractor Services Limited

Registered in England & Wales – Company No. 6073586 – VAT No. 891 863 869
Registered Office – RACS Group House – Three Horseshoes Walk – Warminster - Wiltshire – BA12 9BT

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Copyright RACS Group 2016 - Recruitment and Contractor Services Limited

Registered in England & Wales – Company No. 6073586 – VAT No. 891 863 869
Registered Office – RACS Group House – Three Horseshoes Walk – Warminster - Wiltshire – BA12 9BT

Terms & Conditions - Privacy Policy - Sitemap
RACS Marketing